How do I request a replacement debit card?

Ordering a replacement debit card is easier than ever. If it's damaged, you can order another card with the same number. If it was lost or stolen, see: How do I report my debit card as lost or stolen?

• Use digital banking when it's convenient to place your order (see steps below).
• We've recently enhanced our automated phone system. It's also a great way to order a replacement debit card without the need to talk to a banker. See also:How do I use your automated phone system to get a replacement debit card?

How to replace a debit card using online banking

1. Select your checking account from the dashboard.
2. Choose Card controls then select Order a new card.
3. Select your card if you have more than one.
4. Choose your reason for the replacement, then Continue.
5. Lost, Stolen, or Never received: A new card number is issued.
   • New card design or Damaged: A new card with the same card number is issued.
   • An image of your debit card will display. Change to a new card design or keep the existing one, then choose Select this design.
6. Review your address and the order details, if everything's correct, select Submit my order.

How to replace a debit card using the U.S. Bank Mobile App

1. Open the main menu, choose Manage cards, then select the debit card to replace.
2. Select Order a new card within the "Control" section, then choose the reason for the card replacement.
3. An image of your debit card will display. Change to a new card design or keep the existing one, then select Next.
4. Review the address and select Next.
5. If your order details are correct, select Submit.

More information

To ship to a different address or if you like assistance by phone, please call us at 800-USBANKS (872-2657). We accept relay calls.

While waiting for your new card to arrive, your virtual debit card is available within digital banking. You can view the card number, expiration date, and three-digit security code. See also: How do I find my debit card number (virtual card)?

The virtual debit card can be added to your mobile wallet. Then you can use your smartphone to make ATM transactions and for contactless purchases. See also: How do I add a debit card to my digital wallet?

To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page. If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.